How to lodge a claim
We know that claiming is one of the hardest moments in a family's life. Our team is here to support you with clear steps and fast responses.
When should I contact Tshireletso?
Please let us know as soon as possible after the passing of the life assured. This helps us start the process quickly and guide you on documents required.
Documents we require
- The claim form, completed and signed.
- Certified copy of the valid ID of the person who claims.
- Certified copy of the original death certificate of the life insured (DHA5).
- Certified copy of the valid ID of the life insured.
- Copy of the notification/registration-of-death form (DHA1663).
- Copy of a valid bank statement of the person who claims, not older than three months, showing account-holder and account number.
- Police report if the death is due to unnatural causes, for example, a motor-vehicle accident.
- Other documents that we may reasonably require.
- If the underwriter requests additional documents, you can download the relevant claim forms below:
Keep a copy for your records and submit it with the supporting documents.
How long does a claim take?
We aim to process complete claims as quickly as possible, within 48 hours . Timeframes depend on receiving all required documents and any additional validations needed by the underwriter.
Need help or not sure what to do?
Our consultants can help you step-by-step through the claim process and explain what is needed in your situation.
Phone
Info regarding working hours
Branch & Head Office times
- Monday
- 8am–4:30pm
- Tuesday
- 8am–4:30pm
- Wednesday
- 8am–4:30pm
- Thursday
- 8am–4:30pm
- Friday
- 8am–4:30pm
- Saturday
- Closed
- Sunday
- Closed
Holidays closed