Family funeral cover

You are the role player - the policyholder - who holds and exercises the rights in your policy. You must be 18 years or older.

The person who pays the premiums of the policy is known as the premium payer. This will be you. The person on whose life you take out insurance is known as the main life insured.

This could be you, or someone else in whose life you have an insurable interest. You have, for example, such interest in your spouse and children.

The person who receives the policy benefits after your death is known as the beneficiary. You and all the other role-players must be South African citizens.

You and your spouse must be under the age of 65. Children included as immediate family must be under the age of 21. Children who are permanently disabled and totally dependant on you may be included at any age.

Cover for children stops when they turn 21.

• For disabled children (described above) it does not stop at any specific age.
• For a stillborn child the death benefit will be paid only if the birth takes place after 26 weeks of pregnancy, and is not self-induced and the pregnancy commenced on or after the commencement of the policy. The stillborn benefit applies only to the main member.

For every life insured, death cover for accidental death starts, and the waiting period for death cover for natural (non-accidental) death and suicide starts, on the first day of the month in which the first monthly premium for cover for that life insured is due.

During a waiting period, premiums must be paid, but benefits are not provided. For example, if the start date of cover for a life insured is 1 January 2025, we may pay out benefits from 1 July 2025, and from 1 January 2026 for suicide.

• The waiting period for natural (non-accidental) death is six months from the start of the policy.
• The waiting period for suicide is 12 months from the start of the policy.
• The total benefit is payable for accidental (non-natural) death after receipt of the first premium.

Accidental death is death caused by an incident that causes harm to the body of the life insured from outside the life insured, which harm excludes any sickness, and which incident and harm the life insured did not intend and reasonably could not have foreseen. The incident must be the direct and only cause of death, and death must happen within 30 days after the incident.

When a person takes out funeral insurance with us, the total funeral cover for that person under all individual and group policies with us may not be more than the following maximums:

• R10 000 if the funeral insurance is taken out when the person is under the age of 6.
• R50 000 if it is taken out when they are 6 years or older, but younger than the age of 18.
• R100 000 cover for policyholder and first spouse if it is taken out when they are 18 years or older, but under age 65.
• R35 000 if it is taken out when they are 65 or older, but under age 75.
• R30 000 if they are 75 years or older but below age 79.
• R20 000 if they are 80 years and older.

Any cover above the maximum automatically falls away.

The premium for your policy is payable monthly, before the end of every month. The premium we receive in a particular month provides cover for that month. The premium pays for death cover only, and not for any investment or cash value. Premiums are not refunded if your policy ends for any reason.

If your monthly premium is not paid by the 15th day following the month on which your premium was due, your policy will end automatically.

You will be notified of the non payment within the 15 days interval stated above. If your policy has ended because premiums were not paid, it will not be reinstated, however, you may apply for a new policy at any time. If premiums are not paid in full, benefits also cannot be paid in full but will be reduced by the sum of the unpaid premiums.

A recurring commission of 25% is included in your monthly premium and an initial commission of up to two times your monthly premium is paid to the intermediary at policy inception.

A benefit will not be paid, if information was not provided to us before the start of the benefit in question, or is not correct.

A benefit will also not be paid if the life insured’s death is caused or accelerated, directly or indirectly, by war, civil commotion or terrorist activity, or if the life insured dies while committing a criminal activity.

In the event of a claim, please call us or visit any of our offices. Claim forms will be forwarded to you. Please complete these, and send back to the claims department.

The claims department will notify you of the status of your claim. All premium payments must have been paid up to date at the time of a claim arising. Please read the policy provisions documentation for full details.

Claims phone number: 086 123 5664

We must receive a completed claim form, obtainable from us, or download one from here.

• The claim form, completed and signed.
• Certified copy of the valid ID of the person who claims.
• Certified copy of the original death certificate of the life insured (DHA5).
• Certified copy of the valid ID of the life insured.
• Copy of the notification/registration-of-death form (DHA1663).
• Copy of a valid bank statement of the person who claims, not older than three months, showing account-holder and account number.
• Police report if the death is due to unnatural causes, for example, a motor-vehicle accident.
• Other documents that we may reasonably require.

Replacement of any insurance is generally not to the advantage of the proposer because it involves duplication of initial costs charged to the policy.

A Replacement Policy Advise Record should have been completed by the advisor of new business.

You can cancel at any time by written notice to us. If we receive your notice within 31 days after you receive these provisions, your policy ends when we receive your notice. This is known as a cooling-off cancellation.

If we receive your notice after the 31 days, your policy will end at the end of the month in which we receive your notice, and then only any premiums received after the policy has ended will be refunded.

The monthly premium shown includes all commissions, fees and administration charges allowed in terms of legislation.

Details of the amounts are available on request.

Terms and conditions

• Benefits are effective after payment of the second premium.
• All benefits are services related benefits and therefore the call centre has to be contacted in the first instance for the benefits to be available; 0800 002 614.
• Although every effort is made to monitor the service providers, the responsibility for any loss, damage, defective workmanship, unforeseen, unexpected or unpredictable incidents that occur during the carrying out of any direct or indirect service remains with the service provider.

In the event of a death of the assured life by any cause, all costs related to transportation of the life insured will be arranged back to the place of residence within South Africa up to R20 000. This benefit is excluded for self-inflicted injuries.

• If the funeral is between 50 km and 150 km away from home, we will make the necessary travel arrangements and pay up to a maximum of R100 per person (maximum R400) for up to four immediate family members of the deceased to attend the funeral.
• If the funeral is more than 150 km away from home, we will make the necessary travel arrangements and pay up to a maximum of R500 per person (maximum R2 000) for up to four immediate family members of the deceased to attend the funeral.